Refund and returns policy

This page explains the general refund and return approach for SPURGE Rentals enquiries, renewed laptop sales, rental returns, service work, and support workflows. The applicable order documents provide any order-specific commercial details.

Scope

Return, refund, exchange, and warranty handling depends on the product or service purchased, the written quotation, invoice, rental agreement, warranty note, delivery condition, and support assessment.

Rental equipment returns

Rented devices should be returned with all agreed accessories, chargers, bags, adapters, and supporting items. Devices may be checked for condition, missing accessories, physical damage, liquid damage, unauthorized modification, and normal wear. Any applicable charges should follow the written rental terms.

Renewed laptop sales

Renewed or refurbished laptop return eligibility depends on the confirmed condition, warranty terms, issue reported, inspection result, and time since delivery. Cosmetic expectations, battery condition, accessories, and software scope should be clarified before purchase.

Warranty claims

Warranty support may involve diagnosis, repair, replacement, exchange, or written closure depending on the issue and warranty coverage. Warranty may not cover accidental damage, liquid damage, tampering, misuse, software issues, unauthorized repair, missing parts, or exclusions stated in the order terms.

Refund process

Where a refund is approved, SPURGE may require the product return, inspection, accessory verification, invoice details, and written confirmation before processing. Refund timelines and deductions should be confirmed in writing for the specific transaction.

How to raise a return request

Use the enquiry form with order details, invoice number where available, device model, serial number, issue description, photos if relevant, pickup city, and contact number.